Terms & Conditions

These Terms and Conditions ("Terms") govern your use of the website at luminosa.pro ("Site") and your engagement of services provided by Luminos ("we", "our", "us"), a consulting business registered in Malaysia and operating from 33 Persiaran Gurney, 10250 George Town, Penang.

By accessing the Site or engaging our services, you agree to be bound by these Terms. If you do not agree, you should not use the Site or engage our services.

1. Definitions

• "Client" means any individual or business entity that engages Luminos for consulting services.
• "Services" means the consulting engagements offered by Luminos, including the Brand Positioning Workshop, Pricing Strategy Consultation, and Partnership Development Advisory.
• "Engagement Agreement" means the written confirmation of scope, deliverables, timeline, and fee for a specific service engagement.
• "Deliverables" means any written documents, reports, frameworks, models, or other outputs produced by Luminos in the course of a service engagement.

2. Use of this website

You may use this Site for lawful purposes only. You agree not to use the Site in any way that:

• Violates any applicable Malaysian law or regulation
• Involves transmitting unsolicited or unauthorised advertising or spam
• Attempts to gain unauthorised access to any part of the Site or its associated systems
• Disrupts the normal operation of the Site or its hosting infrastructure
• Involves scraping, data mining, or harvesting content without our written permission

We reserve the right to restrict or terminate access to the Site for any user who we believe has violated these Terms.

3. Accuracy of information

The information on this Site is provided for general informational purposes. While we make reasonable efforts to keep content accurate and up to date, we do not warrant that all information on the Site is complete, current, or free from error. Nothing on this Site constitutes professional financial, legal, or strategic advice. You should not rely solely on website content when making business decisions.

4. Service engagements

4.1 Engagement commencement

A consulting engagement commences when both parties have agreed in writing (including by email) on the scope, deliverables, timeline, and fee. An Engagement Agreement may be a formal document or a written confirmation exchange. We reserve the right to decline any engagement at our discretion.

4.2 Fees and payment

Fees for each service are as stated on this Site and in the Engagement Agreement. All fees are in Malaysian Ringgit (MYR) and inclusive of SST where applicable. Payment terms will be specified in the Engagement Agreement. We typically require a deposit prior to commencing work. Late payments may be subject to a service charge of 1.5% per month on the outstanding balance.

4.3 Scope changes

Any changes to the agreed scope of an engagement must be agreed in writing by both parties before additional work begins. Work outside the agreed scope may be subject to additional fees.

4.4 Client responsibilities

The quality and timeliness of our work depends in part on your cooperation. You agree to provide accurate and complete information relevant to the engagement, respond to requests for input within agreed timeframes, and ensure that the appropriate personnel are available as needed. We accept no liability for delays or reduced quality resulting from insufficient client cooperation.

4.5 Cancellation and rescheduling

If you wish to cancel or reschedule an engagement:

• Cancellations made more than 10 business days before the engagement commences: full refund of any deposit paid, less any costs incurred
• Cancellations made 5–10 business days before commencement: 50% of the total fee will be charged
• Cancellations made fewer than 5 business days before commencement: the full fee will be charged
• Rescheduling requests made more than 5 business days in advance will be accommodated where possible at no charge

We reserve the right to cancel or reschedule an engagement due to unforeseen circumstances. In such cases, we will provide reasonable notice and offer a full refund or alternative date.

5. Intellectual property

5.1 Deliverables

Upon receipt of full payment, Luminos grants the Client a non-exclusive, non-transferable licence to use the Deliverables for the Client's own internal business purposes. Deliverables may not be resold, sublicensed, or presented as the Client's own original work without our written consent.

5.2 Our pre-existing materials

Any frameworks, methodologies, templates, or tools that we bring to an engagement and that existed independently of the engagement remain the intellectual property of Luminos. We retain all rights to these materials even where they are incorporated into Deliverables.

5.3 Website content

All content on this Site, including text, structure, design, and graphics, is the intellectual property of Luminos. You may not reproduce, republish, or redistribute any part of this Site without our written permission.

6. Confidentiality

Both parties agree to treat as confidential any non-public information shared in connection with a service engagement. We will not disclose your confidential business information to third parties without your consent, except as required by law. We may reference engagements in general terms (for example, in case studies or testimonials) with identifying details removed unless you have given written consent to be identified.

7. Limitation of liability

Our Services are advisory in nature. We provide structured analysis and recommendations, but all decisions remain with the Client. We do not warrant any particular business outcome as a result of our advice.

To the fullest extent permitted by Malaysian law, our total liability to you arising out of or in connection with any engagement shall not exceed the total fee paid for that engagement. We shall not be liable for any indirect, consequential, incidental, or special loss or damage, including loss of profit, loss of revenue, or loss of business opportunity.

Nothing in these Terms limits liability for fraud, fraudulent misrepresentation, or any liability that cannot be excluded by law.

8. Warranties and representations

We warrant that our Services will be performed with reasonable care and skill by consultants with relevant expertise. We do not warrant that our recommendations will achieve specific financial or commercial results. You represent that you have the authority to enter into an engagement on behalf of your organisation, and that information you provide to us is accurate to the best of your knowledge.

9. Third-party links

This Site may contain links to third-party websites. These links are provided for convenience only. We have no control over the content or practices of external sites and accept no responsibility for them. Linking to a third-party site does not imply our endorsement of that site.

10. Privacy

Your use of this Site and engagement of our Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

11. Amendments to these terms

We may update these Terms from time to time. The current version will always be available on this page with a revised "Last updated" date. Continued use of the Site or Services after an update constitutes acceptance of the revised Terms.

12. Governing law and dispute resolution

These Terms are governed by and construed in accordance with the laws of Malaysia. Any dispute arising from or relating to these Terms or any engagement shall first be subject to good-faith negotiation between the parties. If a resolution cannot be reached within 30 days, the dispute shall be referred to the courts of Malaysia, with both parties submitting to the non-exclusive jurisdiction of the courts of Penang.

13. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

14. Entire agreement

These Terms, together with any Engagement Agreement and our Privacy Policy, constitute the entire agreement between you and Luminos with respect to the subject matter herein and supersede all prior communications, representations, or understandings.

15. Contact

Questions about these Terms may be directed to us at: